The decision of purchasing has to be an emotional experience. As a customer, you want to feel compelled to buy something because of the sort of feelings you get when you think of that purchase. Customer retention and loyalty relies on good customer relationships
Lifetime value of a customer can be extremely essential to a business. According to this video course, “customers are king”, and can make or break your business. Customers influence how you must observe and adapt to their needs.
Though it may sound like somewhat of a cliche, first impressions can be everything, especially to a customer. If a customer isn’t satisfied with what they see or experience, the likelihood of them coming back to your business becomes significantly lower. Customers often go looking for places that bring the “wow” factor.
Satisfying your customers isn’t always an easy task, especially because each customer is different and unique. The truth is, you may not be able to satisfy every customer you have, but selecting a small group and focusing on their needs should help in keeping the majority of your customers happy.